Responsible Gaming
at ba993

ba993 operates a strict 18+ age restriction across all services. No person under the age of 18 is permitted to open an account, place bets, access casino games, or receive any promotional offer from ba993. This policy applies to all players accessing the platform from Bangladesh and any other jurisdiction.

As part of the ba993 account registration process, all new players are required to confirm that they are aged 18 or above. ba993 enforces this through a mandatory Know Your Customer (KYC) verification step, during which a valid government-issued photo ID — such as a National Identity Card (NID), passport, or birth certificate — must be submitted and approved before withdrawals are processed. Where there is any doubt about a player's age, ba993 reserves the right to suspend the account and request additional documentation at any point.

ba993 actively monitors registration data and gameplay patterns to identify and prevent underage access. If you believe a minor is using the ba993 platform, please contact our support team immediately via live chat or at [email protected].

Gambling is designed to be entertaining, and the vast majority of ba993 players enjoy it as a leisure activity without any harm. However, for some individuals, gambling can become problematic over time. Recognising the early warning signs is the first and most important step toward regaining control.

Problem gambling can affect anyone regardless of age, income level, or background. It is not a character flaw — it is a behavioural pattern that can develop gradually and is entirely possible to address with the right support. ba993 wants every player to be informed about what to look out for.

Common warning signs that gambling may be becoming a problem include:

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — placing further bets in an attempt to win back money you have already lost.
• Gambling with money set aside for essential expenses such as rent, food, bills, or education.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Neglecting work, studies, household responsibilities, or relationships because of gambling activity.
• Borrowing money, selling possessions, or taking loans specifically to fund gambling sessions.
• Gambling as a way to escape stress, anxiety, depression, or other personal difficulties.
• Repeatedly failing to stick to personal limits you have set for yourself around gambling time or spending.

If you recognise any of these signs in your own behaviour, or in someone you know, please do not ignore them. ba993's responsible gaming tools and support resources are available to help — and seeking help early makes a significant difference to outcomes.

Use the following self-assessment questions to honestly evaluate your current relationship with gambling. Answer each question truthfully — this checklist is for your benefit only and is not recorded by ba993. If you answer "yes" to three or more questions, we strongly encourage you to reach out to our support team or use one of the responsible gaming tools described in the sections below.

ba993 provides a range of built-in responsible gaming tools that give every player direct control over their gambling activity. These tools are available free of charge to all registered players and can be activated at any time through your account settings or by contacting the ba993 support team.

ba993's responsible gaming tools are designed to be easy to activate, immediately effective, and not reversible without a mandatory cooling-off period — so that decisions made in the heat of the moment are given the time they deserve. Below is a summary of the tools available to every ba993 player.

Self-exclusion is the most powerful responsible gaming tool available on ba993. When you activate self-exclusion, your account is suspended for the duration you choose. You will be unable to log in, deposit funds, place bets, or access any ba993 games until the exclusion period ends. All pending promotional communications will also be suspended immediately.

ba993 offers the following self-exclusion periods:

• 30-Day Exclusion: A short-term break suitable for players who feel they need a brief pause to regain perspective.
• 90-Day Exclusion: A medium-term break recommended for players showing early signs of problematic gambling behaviour.
• 180-Day Exclusion: A six-month period for players who recognise they need a more extended break from gambling activity.
• 1-Year Exclusion: A full-year exclusion for players who are committed to a significant period away from gambling.
• Permanent Exclusion: A permanent, irrevocable closure of your ba993 account for players who wish to stop gambling indefinitely. This cannot be reversed under any circumstances.

To activate self-exclusion on ba993, contact the support team via 24/7 live chat or email [email protected] with your registered account email and the exclusion duration you wish to apply. Your request will be processed within one hour of receipt, and you will receive a written confirmation once your account has been suspended.

ba993 also strongly encourages players who self-exclude to consider registering with third-party multi-operator exclusion tools available in their region, which can extend exclusion coverage across a wider range of online gambling platforms simultaneously.

ba993 allows all registered players to set personal limits on how much they deposit, how much they wager, and how long their gaming sessions last. Setting limits is one of the most effective ways to keep gambling firmly within the entertainment budget — and ba993 makes it straightforward to do.

• Daily Deposit Limit: Set a maximum amount in BDT (using the ৳ symbol) that you can deposit into your ba993 account within any 24-hour period. Once reached, further deposits are blocked until the next calendar day.
• Weekly Deposit Limit: Set a ceiling on your total weekly deposits — a useful tool for players who want a longer-term view of their spending. The week resets every seven days from the date the limit was first applied.
• Monthly Deposit Limit: Control your monthly gambling budget by setting a cap on total deposits for the calendar month. This limit is particularly recommended for players whose banking method is bKash, Nagad, or Rocket, as instant payment methods can make spending feel less tangible.
• Single Bet Limit: Set a maximum stake per individual bet or spin. This prevents impulsive high-value bets made in the excitement of live cricket matches or fast-paced slots sessions.
• Session Time Limit: Set a maximum duration for each gaming session. When the time limit is reached, ba993 will display a reminder prompt and, if you choose, automatically log you out. Keeping sessions time-bounded is an effective way to prevent extended, unfocused gambling.
• Reality Check Notifications: Enable timed on-screen reminders (every 30, 60, or 90 minutes) that display your session duration and net win/loss position. These reality checks help maintain awareness during long gaming sessions.

All deposit and wagering limits can be set or adjusted by contacting the ba993 support team via live chat. ba993 is continuously working to make these settings available directly in the account dashboard, so players can manage their responsible gaming preferences without requiring support assistance.

ba993 recognises that many Bangladeshi households include children and young people who may share devices with adults. Keeping gambling platforms inaccessible to minors is a shared responsibility between ba993 and the adults in the household.

ba993 recommends the following steps for parents and guardians to reduce the risk of children accessing gambling content:

• Always log out of your ba993 account completely when you finish a session, particularly on shared devices such as family computers, tablets, or smartphones.
• Use a strong, unique password for your ba993 account that is not shared with or guessable by children in your household. Avoid saving passwords in shared browser profiles.
• Enable parental control software on shared devices. Tools such as net filtering applications allow parents to block access to gambling-category websites for specific user profiles.
• Talk openly with older children and teenagers about responsible attitudes toward gambling — including the fact that it is a paid entertainment product for adults, not a source of income.
• Never allow a child to place bets "for fun" using your ba993 account — even small-stakes or demonstration plays contribute to normalising gambling behaviour in minors.

If you suspect that a minor has accessed a ba993 account — whether your own or another player's — report it to our support team immediately. All such reports are treated with complete confidentiality and urgency.

If you feel that gambling is becoming a source of stress, financial difficulty, or personal harm rather than entertainment, please reach out for support. There is no shame in doing so — seeking help is a sign of strength, and early intervention significantly improves outcomes for people experiencing gambling-related difficulties.

ba993's support team is available 24 hours a day, 7 days a week, via live chat on the platform. Our agents are trained to handle responsible gaming concerns with complete confidentiality and without judgment. You can also contact us by email at any time.

In addition to ba993's internal support, players in Bangladesh who feel they need professional help with gambling-related issues are encouraged to speak with a qualified mental health professional, a trusted community or religious leader, or a close family member or friend. Gambling problems rarely resolve on their own — external support makes the process far more manageable.

ba993 is committed to making responsible gaming a practical reality, not just a policy statement. We review our player protection tools and policies regularly to ensure they reflect current best practice in player welfare. Your wellbeing matters more to us than your wagering volume — and we mean that.